Coverage Plans
Guest Operations Coverage Built for Real Portfolios
Choose the level of guest and tenant communication coverage that matches your portfolio size, response expectations, and escalation complexity.
All plans operate inside your existing systems and follow your SOPs, no software, no disruption.
STR, LTR, or mixed portfolios supported.
Comprehensive Coverage
Coverage Levels
Each plan reflects the depth of coverage, response windows, and escalation handling, not software features.
Essential
From $130/mo
(per property)
Best for small portfolios or off-season operations. Includes:
- Onboarding (documentation review and/or creation)
- Guest chat support via booking platforms (like Airbnb, VRBO, etc.) and direct booking channels
- Coverage 7 days a week (16 hours daily)
- Standard response time: within 15–20 minutes
Responses to:
- Check-in & check-out instructions
- Wi-Fi, parking, house rules
- Basic property-related questions
Escalation to Property Manager for:
- Maintenance issues
- Emergencies
- Guest complaints
Does NOT include:
- Phone call handling
- Coordination with maintenance or vendors
- Refunds, discounts, or compensation approvals
Professional
From $140/mo
(per property)
- Recommended
For growing teams that need escalations + reporting, done right. Includes:
- Everything in Essential Coverage
- Guest chat support 7 days a week
- Priority response time: within 10–15 minutes
- Basic guest issue de-escalation
- Post-stay follow-up message (non-review related)
Proactive messaging:
- Pre-arrival check-in reminders
- Check-out reminders
Maintenance intake:
- Log reported issues
- Notify PM or assigned dispatcher
Does NOT include:
- Phone call handling
- Approving refunds or discounts
- Vendor coordination or scheduling
- Review responses
Premium
From $155/mo
(per property)
Best for high-volume or high-end portfolios. Includes:
- Everything in Professional Coverage
- Guest chat + phone call handling
- Response time SLA: under 10 minutes
- Advanced guest de-escalation
- Review reminders (templates provided, no public posting unless approved)
- Automated workflows created on PMS
- Refunds and Claims handling (after approval)
Maintenance coordination:
- Communicate with techs or vendors
- Schedule visits based on PM rules
Does NOT include:
Vendor payments
Coverage Scope
Built for STR and LTR Operations
The same operational standards applied to short-term guests and long-term tenants, with workflows adapted to each use case.
Designed for STR, LTR, or mixed portfolios.
Short-Term Rentals (STR)
- Guest inquiries & reservation changes
- Check-in / check-out communication
- Platform messaging (Airbnb, Vrbo, PMS inboxes)
- Post-stay follow-ups and reviews
Long-Term Rentals (STR)
- Tenant inquiries & follow-ups
- Maintenance request intake
- Lease-related questions (per SOP)
- Move-in / move-out coordination
Seamless PMS Integration
We Work Inside Your Existing PMS
No new tools. No migrations. No disruption.
We operate directly inside the systems you already use to manage guests and tenants.
Supported Platforms
- Secure, role-based PMS access
- Platform-native workflows only
- Consistent execution across portfolios
Secure permissions only. No guest-facing visibility. Full control retained by your team.
Service Reliability
Built for Real-World Guest & Tenant Operations
Response speed, escalation discipline, and consistency, enforced through process, not promises.
Response Standards
- Defined response targets by coverage level
- Priority handling during peak periods
- Priority handling during peak periods
Escalation Discipline
- Clear escalation thresholds by issue type
- SOP-based routing (maintenance, access, policy)
- Owner or manager visibility when required
Operational Visibility
- Ongoing quality checks
- Issue patterns flagged early
- Performance reviewed against agreed standards
No scripts. No guesswork. No reactive firefighting.
Testimonials
Trusted by Busy STR and LTR Teams
Real results from operators who needed faster responses, cleaner escalations, and consistent execution, without hiring internally
⭐ 5-star guest experiences start with response discipline.
Answering Your Questions
Pricing FAQs
Is this service suitable for both STR and LTR portfolios?
Yes. We support short-term rentals, long-term rentals, and mixed portfolios. Coverage workflows are adapted to each use case, while response standards and escalation logic remain consistent.
Will guests or tenants know communication is outsourced?
No. All communication is handled inside your existing systems, using your brand tone and approved messaging guidelines. To guests and tenants, it appears as your in-house team.
How do you handle urgent or sensitive issues?
Urgent issues are routed according to pre-defined escalation rules based on issue type, severity, and timing. Escalations are handled deliberately, not reactively, with visibility for owners or managers when required.
What access do you require to our PMS?
We operate using secure, role-based permissions within your PMS and messaging tools. We do not require guest-facing access, admin-level credentials, or changes to your existing stack.
Can you follow our SOPs and house rules exactly?
Yes. All responses follow your approved SOPs, house rules, and communication guidelines. Exceptions are escalated rather than improvised
How are response standards enforced?
Response targets and coverage windows are defined upfront. Performance is monitored continuously through internal SLA tracking and quality checks.
What happens if our portfolio grows or changes?
Coverage can scale with your portfolio. Changes in property count, platforms, or operating hours are reviewed and adjusted without disrupting ongoing coverage.
Is this a long-term contract?
No long-term commitment is required. Coverage is flexible and designed to adapt as your operational needs change.
How quickly can coverage start?
Most teams are fully operational within 7–14 days, depending on portfolio complexity and SOP readiness.
Clear scope. Clean escalation. No operational surprises.
Ready to Review Your Coverage?
Let’s confirm fit, scope, and response expectations before coverage begins.
- No obligation
- No long-term commitment required.